At S.H. BEAN BAGS, we manufacture and supply products according to customer-selected specifications. We therefore request customers to carefully verify their requirements before placing an order.
1. General Returns
Products are generally not eligible for return merely because the customer has changed their mind, selected the wrong size/colour, or no longer requires the product.
2. Manufacturing Defects
If a product has a genuine manufacturing defect, the customer must notify S.H. BEAN BAGS within 24 hours of delivery, preferably with clear photographs and/or video evidence.
After verification, we may, as appropriate:
- Repair the product;
- Replace the affected product/part; or
- Provide another appropriate resolution.
3. Damaged or Incorrect Product
If the product received is visibly damaged, incorrect or materially different from the confirmed order, the customer should report the issue within 24 hours of delivery with photographs/video evidence.
4. Customised Products
Customised, personalised or made-to-order products are not ordinarily eligible for return or exchange unless they have a verified manufacturing defect or are otherwise required to be accepted under applicable law.
5. Used or Damaged Products
Returns will generally not be accepted for products damaged after delivery due to misuse, improper handling, stains, burns, cuts, pets, water exposure, accidents or normal wear and tear.
6. Return Approval
No product should be sent back without prior approval from S.H. BEAN BAGS. Unauthorised returns may not be accepted.
7. Inspection
Any approved return may be inspected before a repair, replacement or other resolution is provided.
8. Consumer Rights
Nothing in this Return Policy is intended to limit any rights available to customers under applicable consumer protection laws.