1. General Refunds
Payments are generally non-refundable once an order has entered production or the product has been customised specifically for the customer, except where a refund is required under applicable law or approved by S.H. BEAN BAGS.
2. Eligible Refunds
Where a refund is approved, the refund amount will depend on the circumstances of the order and the applicable resolution agreed upon by S.H. BEAN BAGS.
3. Cancellation Before Production
If a customer requests cancellation before production has commenced, the request may be considered subject to the applicable order terms and any costs already incurred.
4. Customised & Made-to-Order Products
Advance payments for customised or made-to-order products may not be refundable once production has commenced, except where required by applicable law.
5. Manufacturing Defect
Where a verified manufacturing defect cannot reasonably be repaired or replaced and a refund is determined to be the appropriate resolution, the applicable refund will be processed after verification.
6. Delivery & Other Charges
Where applicable, delivery, transportation, customisation or other service charges may not be refundable if the service has already been provided.
7. Refund Method
Approved refunds will normally be processed through the original payment method or another mutually agreed method.
8. Processing Time
Refund processing times may vary depending on the payment method, banking institution or payment service provider.
9. No Cash Refund Without Approval
Customers should not assume that cancellation or return automatically results in a cash refund. Refunds are subject to the applicable order, return and refund terms.